Privacy Policy

Big Sky Digital Solutions LLC (“BSDS,” “we,” “us,” or “our”)

Effective Date: December 14, 2015

This Privacy Policy explains how BSDS collects, uses, discloses, and protects information you provide when you visit our website, contact us, or use our services. By using our website or services, you agree to the terms of this policy.

If you do not agree, please don’t use the website. Yes, that sounds dramatic, but that’s how policies work.

1. Services Covered

This policy applies to information collected in connection with our services, including:

  • Residential and small‑business IT consulting, troubleshooting, and computer repair
  • Managed IT services and remote support
  • Fractional / Virtual CIO and CISO services
  • Cybersecurity readiness, risk assessments, and compliance consulting (e.g., HIPAA, NIST, CMMC)
  • Networking, infrastructure, and cloud migration support
  • Training, workshops, and educational content delivered online or in person
  • Digital products or resources we may offer from time to time

2. Information We Collect

We collect information in three ways: (a) you give it to us, (b) we collect it automatically, and (c) from service tools you choose to use with us.

2.1 Information You Provide

  • Contact details (name, email, phone number, mailing address)
  • Business details (company name, role, industry)
  • Service and support information (device details, system configurations, problem descriptions)
  • Billing information (invoices, payment confirmations; card data is processed by our payment provider)
  • Communications with us (emails, texts, calls, form submissions)

2.2 Information Collected Automatically

  • IP address, browser type, device type, operating system
  • Pages visited and time spent on the site
  • Referral source (how you found us)
  • Approximate location (city/state level)

2.3 Information from Tools/Platforms

If you use third‑party tools with us (remote support apps, ticketing portals, meeting platforms), those platforms may collect information under their own policies. We only access what’s needed to provide your service.

3. How We Use Information

We use your information to:

  • Provide, manage, and improve our services
  • Schedule appointments and deliver support
  • Communicate about tickets, projects, or cybersecurity issues
  • Prepare proposals, contracts, and invoices
  • Process payments and manage accounts receivable
  • Maintain security, prevent fraud, and protect our systems
  • Comply with legal obligations
  • Send service‑related notices (not marketing unless you opt in)

4. SMS / Mobile Information and Consent

Required Notice:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties.

If you opt in to receive texts from us, you can opt out at any time by replying STOP. Message frequency varies by service need. Standard message and data rates may apply.

5. Sharing and Disclosure

We do not sell your personal information. We may share information only as needed to run the business and deliver services, including:

  • Service Providers: vendors who help us operate (payment processing, hosting, ticketing, remote support). They see only what they need and must protect it.
  • Legal/Compliance: if required by law, subpoena, court order, or to protect rights/safety.
  • Business Transfers: if BSDS merges, sells assets, or reorganizes, information may transfer as part of that deal.

6. Cookies and Analytics

We use cookies and similar tech to keep the site working and understand traffic. Cookies may store preferences and help with analytics.

You can disable cookies in your browser, but some features may act cranky.

7. Data Security

We use reasonable administrative, physical, and technical safeguards to protect your information. This includes access controls, encryption where appropriate, and least‑privilege handling of client systems.

No system is invincible. If a breach happens, we’ll follow applicable laws and notify you as required.

8. Data Retention

We keep information as long as needed to provide services, meet legal/accounting obligations, or resolve disputes. When it’s no longer needed, we delete or de‑identify it.

9. Your Rights and Choices

Depending on where you live, you may have rights to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion (subject to legal/contract requirements)
  • Opt out of non‑essential cookies
  • Opt out of marketing communications (again, we don’t text marketing unless you ask for it)

To exercise rights, contact us using the info below.

10. Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect information from them. If you believe a child has provided us data, contact us and we’ll handle it.

11. External Links

Our site may link to other websites. We are not responsible for their privacy practices. If you click away from us, you’re in someone else’s sandbox.

12. Changes to This Policy

We may update this policy occasionally. Updates will be posted here with a new effective date. Continued use of the site means you accept the revised policy.

13. Contact Us

Big Sky Digital Solutions LLC

1310 3rd West Hill Dr

Great Falls, MT 59404

Phone: (406) 771-0022

Email: support@bigskydigitalsolutions.com